RETURNS
Once the order is confirmed and we have begun processing it, it is no longer possible to modify the content of your purchase. However, you can return unwanted items as long as you respect the established return deadlines.
We know that sometimes products may not completely meet your expectations or that it may be difficult to choose the correct size, so you have a period of 14 days from receipt of the order to make returns.
All returned items will be inspected when they arrive at our offices. We will confirm that the products are in perfect condition before proceeding with a refund of the cost of the product, excluding shipping costs. Although we try to accept all returns, please note that we will not be able to accept items that are not in suitable condition, and in this case we will return them to you.
The refund will be processed within 24 to 72 hours from the product's arrival at our office.
Return shipping from the Peninsula (Spain) and the Balearic Islands is 1 € if you choose to receive an "in-store voucher" of the same value of the item purchased. If you prefer a refund to your original payment method, the cost is the same price as for one-way shipping.
Here is a small return message template to send to our email:
Hello, I want to return order #0000 for the reason .......... and I want to receive a "store bonus" refund.
If you have any further questions, don't hesitate to ask us!
Send it to us at disruptivevintageinfo@gmail.com
TO BUY ONLINE
What is vintage clothing?
Vintage clothing is second-hand, retro or Y2K clothing. All the garments that we put on sale at Disruptive Vintage are in the best condition on the market as they go through exhaustive quality control. Some may have some signs of wear due to the age that makes them exclusive, but everything will be detailed in the corresponding description.
How to buy at Disruptive Vintage?
We are an online second-hand store. As what we sell is vintage clothing, we only have one unit of each garment published on the website. It is possible that some garments are similar to another but they will always be uploaded separately for better stock accounting.
To begin the purchasing process, add your first garment to the cart, check the size and measurements carefully since we only have the size marked in the website description.
Fill out the form with your information and select your favorite payment method.
Finally confirm the purchase and fill out the payment information.
We will make sure it arrives at your home, you can check the tracking from the number sent to your email or SMS.
How safe is it to buy online?
At Disruptive Vintage we are committed to providing the greatest possible security to the client, so that they do not have to worry about their data ending up in the wrong places.
We work with platforms such as Shopify Payments or Paypal since they are highly secure, reliable and recognized by everyone.
Where do the clothes come from?
We bring all the parts from the United States and mainly from Europe. They are sent by our suppliers and we carry out the process until we put them for sale in the best condition.
What condition are your products?
When the garments arrive at the Disruptive Vintage warehouse they may be in different states. Our quality team is in charge of classifying the articles in perfect condition to publish them on the web. All clothing has a disinfection, washing, high temperature drying and ironing process. With this process we ensure that it arrives at your home like new.
How long does my shipment take?
Shipments normally take a maximum of 5 business days to the Iberian Peninsula and the Balearic Islands, the rest of shipments outside these areas may take longer due to customs and conditions external to Disruptive Vintage.
How can I track my order?
Once you place the order, a tracking code will be generated which will be sent by email or SMS after the purchase.
If you have any questions, ask us at info@disruptivevintage.com or on Instagram @disruptive.vintage
Where do you ship to?
We currently ship throughout Europe. You can check shipping times in the checkout process. In the Iberian Peninsula and the Balearic Islands, a maximum of 5 days.
Can I modify or cancel an order?
Once the order has been placed, if you want to modify any information that you forgot to add, change the shipping address or cancel the order, you can do so before the order leaves the warehouse. Once sent, it cannot be modified unless you modify the address or some information from the shipping company.
If you want to return it, contact us by email at info@disruptivevintage.com or on Instagram @disruptive.vintage
How do I know what size to choose?
In the side bar found anywhere on the website you can find the size guide to know how we size our items. You can also find the measurements in the descriptions of each product.
How do I contact Customer Service?
To talk to us check our contact page.